Reputation Management

Saving Grace: Mid-Stay Check In Text

• Clients with the Whistle app are loving this feature, it has saved them from bad reviews
• Brainstorm on how you can incorporate this into your own operations

TripAdvisor Business Advantage Renewals

Reminder on renewal notices:

• Renewal notice will be sent by email to the registered property owner 30 days and 7 days out

Responding to COVID-19 Reviews

How to Respond to Positive Reviews:

• Thank the guest
• Get specific
• Address any COVID-19 efforts your business implemented.
• Entice them to come back
• Thank them for their kindness

How to Respond to Negative Reviews:

• Apologize and thank them for their feedback
• Respond appropriately with a sensitive and empathetic tone
• Address any limitations due to COVID-19 and reiterate any changes to business policies
• Invite the conversation offline
• Keep it short and sweet
• Show them grace during this difficult time