Saving Grace: Mid-Stay Check In Text
- Clients with the Whistle app are loving this feature, it has saved them from bad reviews
- Brainstorm on how you can incorporate this into your own operations
TripAdvisor Business Advantage Renewals
Reminder on renewal notices:
- Renewal notice will be sent by email to the registered property owner 30 days and 7 days out
Responding to COVID-19 Reviews
How to Respond to Positive Reviews:
- Thank the guest
- Get specific
- Address any COVID-19 efforts your business implemented.
- Entice them to come back
- Thank them for their kindness
How to Respond to Negative Reviews:
- Apologize and thank them for their feedback
- Respond appropriately with a sensitive and empathetic tone
- Address any limitations due to COVID-19 and reiterate any changes to business policies
- Invite the conversation offline
- Keep it short and sweet
- Show them grace during this difficult time