Reputation Management

Setting (or Resetting) Expectations

Revisit what things you are going to keep vs. change going into this summer season in regard to operations/the customer experience. This is an opportunity to change what wasn’t working when it comes to social hours, housekeeping options, breakfast and more.

Actions Items:

  • Review your website & Stay Small, Stay Safe pages for any outdated information about operations or local/state restrictions and guidelines.
  • Update local & travel listings (Google, Bing, Yelp, TripAdvisor) with your plans for the 2021 season

Guest Messaging 101 with Whistle

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