Key takeaways from their fall travel survey…
Heartland Restaurant & Retail Point of Sale is interfaced with ThinkReservations, and could provide a good solution for properties with restaurants. They also advertise interesting features such as a self-order kiosks, gift cards, and loyalty program options. Click here to watch the Heartland Restaurant POS in action and click here to see Back-of-House.
Some food for thought on how larger hotel brands are positioning themselves to win business back from Airbnb…
“One of the most remarkable [changes during COVID-19] was and continues to be the suspension of daily housekeeping at many hotels. The service, once taken for granted by guests, became an on-request deliverable and typically not offered until multiple days after a check-in… Some say that the move to on-request housekeeping is one in what could be a cascade of services and amenities unbundling, similar to how the airlines operate, where there is a cost attached to various things that used to be complimentary.”